RETURNS POLICY
We understand that online shopping can be difficult. Perhaps you ordered the wrong size or the colour doesn’t suit you. If you are not entirely satisfied with your purchase, we’re here to help.
We offer 21-day return/refund on full-priced, unworn/as new items only.
We will refund you if your purchase qualifies or we will issue you a store credit so you can repurchase the item of choice. Please read this policy before placing an order as once you have placed your order you have agreed to our terms and conditions.
RETURNS PROCESS
Purchasing from us you are agreeing to our terms and conditions. You must contact us via email at returns@stylelement.com with details of your purchase including your name and order number, within 7 days from the receipt of your item. We will send you a return form to enclose with your return. The items must be returned to us within 21 days of your receipt of the item.
REFUNDS
Refunds are only available on full-priced items and items that meet the returns conditions.
Please note there is no refund on sale items or where a discount or promotional codes have been applied to your order. You will be issued a store credit. No refunds on footwear you will be issued a store credit.
If your return qualifies for a refund and you have been granted FREE Shipping, the shipping amount (or part thereof, if only part of the order is to be refunded) will be deducted from your refund. Shipping is not refundable.
If your payment was via Afterpay your refund will be less the Afterpay merchant fees.
*If you choose a store credit instead of a refund no Afterpay merchant fees will be deducted from your credit and you will receive the full amount you paid for the item/s in credit. Not including shipping costs.
You can return the item for a store credit to purchase an item/size of your choice. This store credit has no expiry and will be processed within 48hrs of receipt.
There is no refund on store credits. Store credits are not available with other promotional codes. They do not cover shipping costs if the credit is under $95, add to your purchase to equal $95 or more and your shipping will be free.
No refund on previously exchanged items.
Refunds will not be issued on item/s that are not received or are lost in transit. Allow 7 days for refunds to be processed.
Other Return Information
There are NO RETURNS on Sale, Clearance or jewellery items.
Any shipping charges associated with a return are the responsibility of the customer we also suggest you use a trackable form of shipping such as the Australia Post red satchel.
Before returning the item make sure:
- The item was purchased in the last 21 days
- You have completed the return form and it is enclosed with the return
- Items are unworn, not including trying it on
- Items are unwashed and in their original condition
- Free from odours including perfume/deodorant
- Must have with original tags attached
- We suggest you try your garments on with no makeup on
- When trying on shoes you must wear a sock for hygiene reasons
If a garment is returned soiled then we reserve the right to send it back to you at your cost.
Once we have received the returned item it will be undergo a quality review before being approved, please allow 5 business days for your return to be processed.
For all returns please email us at returns@stylelement.com for further information and the return address.
Do not send back any item without prior contact this will void your return. Do not send it to our store address as the item may be lost if the store is unattended.
For faulty items please notify us immediately via email with photos of the fault and item details. We will send you a return label.
We reserve the right to repair or to replace a faulty item due to a manufacturing fault but not normal ‘wear and tear’. If not repairable or cannot be replaced then a refund or store credit will be issued. Please follow the care instructions on your garment to prolong the life of it.
Wrong item sent please notify us immediately, we will send a return label so the item/s can be sent back to us then have the correct item/s sent to you.
Exchanges
If your item is over $95 you may be eligible to exchange, this must be approved, and we will send you your required size once the return is received. Otherwise, you will be issued a credit code to repurchase. Only one exchange with free shipping is available for any second exchange for the same item shipping will not be included. Conditions apply.